hometown Specialty Pharmacy

Comprehensive Integrated Specialty Healthcare

At Hometown Specialty Pharmacy, we know how challenging it can be to live life with a complex condition. Patients who depend on specialty medications deserve more than just a prescription and a pharmacist to fill it.

We do more than medication. Through our comprehensive patient care model, our Specialty Pharmacy allows us to expand our reach, providing specialty prescriptions as well as ongoing clinical support, education, and counseling to Kentuckians in all corners of the state.

Pharmacy Patient Handbook
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Hometown Specialty Pharmacy is a national accredited specialty pharmacy.

What Is A Specialty Medication?

Specialty medications are specifically designed to treat patients who have complex and/or rare diseases. These medications often have unique dosage requirements and demand high-touch patient care as well as continuous coordination between physicians and pharmacists.

These Medications May

Be given by injection or taken orally

Cost more than traditional medications

Have special storage and handling requirements

Need to be taken on a strict schedule

Have additional support programs and services

Require special administration or monitoring

Conditions We Support

Hometown Specialty Pharmacy provides support for a variety of complex, chronic, and/or rare conditions. If you don't see your condition, contact us to discuss your condition and the support we can provide.

Crohn’s Disease
Cystic Fibrosis
Hepatitis C
Fertility Issues
Multiple Sclerosis (MS)
Psoriasis & Psoriatic Arthritis
Rheumatoid Arthritis (RA)
Skin Disorders

The Hometown Difference

Hometown Specialty Pharmacy is an extension of our comprehensive clinical care model. Our clinic’s team of medical providers work alongside our clinical pharmacy team to support individualized needs for specialty conditions.

Our focus is bringing industry-leading comprehensive specialty care closer to HOME. Our specialty care team can ship therapies and provide direct support locally on-site or virtually, ensuring that proper delivery, administration, and follow-up is achieved. No matter where you call home or what complex condition you face, our team is standing by to meet you right where you are.

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Custom care

Our team will work closely with your referring physician

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Growing together

On-site or virtual tolerance check-in and monitoring for new therapies

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Stay closer to home

Comprehensive follow-up for therapy efficacy and disease state and side effect management

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Prioritizing you

Ongoing patient care management program including wellness check-ins and patient education programs

Meet Your Clinical Care Team

Additional Support For Specialty Pharmacy Patients


Makes sure you know how your medication works
Walks you through how to take your medications

Reimbursement Specialist

Works with your insurance to guarantee coverage and copays are correct
Helps you understand insurance changes and solve insurance problems

Patient Care Coordinator

Schedules medication delivery times and locations that work for you
Helps find ways to lower the cost of your co-pays via financial assistance

Frequently Asked Questions

What type of services does Hometown Specialty Pharmacy provide?

Our award winning pharmacy staff have extensive clinical knowledge and are committed to providing superior care to our patients while offering a wide variety of services. Our clinical team is working towards extensive certification and accreditations to earn the highest certifications in specialty focus areas dermatology, rheumatology, gastroenterology, Multiple Sclerosis, fertility, and cardiology to name a few. These specialty areas focus on specialty medications and infusion services related to rare conditions such as cancer, blood disorders, liver disease, inflammatory bowel disease, multiple sclerosis, osteoporosis, skin disorders, rheumatoid arthritis, addiction, behavioral health disorders among others.

How do I obtain a prescription order or a refill?

For your convenience, our specialty patient care coordinator will work with you to get your medication on time. The coordinator will remind you 4–10 days before each refill so you can choose a good time for your medication delivery. We will call you about a week before it’s time to refill your medicine. You may also request a new prescription or initiate a refill by calling the pharmacy 4–10 days before your refill is due and requesting your medication be refilled by providing your name, date of birth, refill prescription number and/or the name of the medication

How do I fill my prescription for a specialty medication for the first time?

First, your doctor or healthcare provider will contact us to request your new specialty pharmacy prescription. Then, our team will contact you directly to gather any additional information needed.

How will I know if I can afford my medication?

Our pharmacy is contracted with all the main insurers and benefits vary from patient to patient according to their chosen prescription benefit plan. However, we know that many specialty medications and unique health problems can be expensive, and battling insurance claims should be low on your priority list - that is why we have a team of skilled patient care coordinators here to help assist you along the way. Additionally, we have our non profit foundational support through Hometown Connect, Inc. that ensures access to quality affordable healthcare is not an obstacle for anyone no matter your race, demographic, socioeconomic status, or gender. Our advocates have access to other patient assistance programs (PAPs) that can provide financial help for your medication. Additionally, we may also be able to provide educational information about your health condition and refer you to appropriate advocacy/support groups.

How will I receive my medication?

Convenience and getting your medication on time are key. You may receive your medication by delivery to the address you designate for delivery, whether it be home or office, in unmarked and tamper-resistant packing for your privacy and safety. Medications requiring refrigeration arrive in a cold package and should be removed and stored in the refrigerator upon arrival. Additionally, we truly appreciate seeing our patients face-to-face. You are always welcome to pick up your prescription in person at the pharmacy. If you are local and would like one of our trained medical professionals to schedule in person training at our convenient location or even in your home we can schedule your injections, infusions, and follow up right inside our new state of the art Ambulatory Care Clinic. If your medication therapy requires routine blood work - we will take care of that in house and can follow up with your specialty medication provider on your progress with therapy. We realize that time and convenience with trusted well known pharmacy medication specialists is key to the success of your therapy and well being.

My condition isn't on the list of supported conditions. Where do I go now?

Hometown Specialty Pharmacy may still offer support for your chronic condition. Contact us by email or phone to discuss your condition and the support we can provide.